The Victorian government has announced a series of new measures and requirements to help protect consumers from harm when gambling online and promote responsible gambling in the Australian state, including limits on direct marketing.
Set out in a Ministerial Instruction, the measures will apply to all interstate betting service providers offering betting and interactive betting services to Victorians, as well as betting service providers licensed in Victoria who offer services betting and interactive betting to anyone, including interstate customers.
The introduction of the new rules will be staggered, with the first coming into force on July 31, under which betting service providers must provide all customers with monthly activity records. The previous month’s statement must also be available on request or via their online betting account.
Customers should be able to access a record of their betting account transactions either immediately or within 14 days of player request.
Betting service providers who are unable to comply with these requirements by the end of the month will be able to request an extension to comply until November 14. However, such requests can only be made if the operator has a valid reason, for example if its activity has been disrupted by the pandemic of the new coronavirus (Covid-19).
From March 31, 2023, betting service providers must ensure that all relevant persons complete the department responsible for betting training courses. This will apply to employees, contractors and administrators involved in the provision of betting services or in decisions which affect the services provided.
Personnel associated with the company on February 28, 2023 must have completed their initial training no later than March 31, 2023, while new personnel must complete their initial training no later than one month after taking up their duties.
All Covered Personnel will also be required to attend annual refresher training within 12 months of completing initial training and annually thereafter. Training records must be retained for a minimum of seven years, with the Victoria Gambling and Casino Control Commission (VGCCC) requesting a copy.
Finally, from June 30, 2023, betting service providers must ensure that new customers can create a betting account without being required to consent to direct marketing or take additional steps to opt out of receiving direct marketing. .